Contact Richmond Pal

We cannot help with: Casino account issues, password recovery, deposit or withdrawal problems, or any issue with an individual gambling operator. Please contact the casino or sportsbook directly for player support.

⚠️ Need gambling help? Please contact the National Problem Gambling Helpline at 1-800-522-4700 (free, confidential, 24/7) — not us. We're a review site, not a support service. See our Responsible Gambling page for resources.

About Our Editorial Team

Richmond Pal is run by a small editorial team focused exclusively on the US online gambling market. Our lead reviewer, Jennifer Brooks, has six years of hands-on experience testing online casinos and sportsbooks, including making real deposits, testing withdrawal speeds, and reading the fine print on every offer we cover.

We take corrections seriously. If you spot factual errors in any of our reviews — outdated bonus information, incorrect payout percentages, or any misleading claims — please email us with the details and we will investigate and update the content within 48 hours.

All partnership inquiries are reviewed on a case-by-case basis. We only list operators that meet our editorial standards, and we do not accept payment to improve rankings or remove negative findings from reviews.

Response Times

• Content corrections: reviewed within 48 hours, updated within 5 business days when verified
• GDPR / VCDPA / data deletion requests: acknowledged within 7 days, completed within 30 days as required by law
• Press & media: typically replied to within 3 business days; please include your outlet, deadline, and topic
• Partnership inquiries: reviewed weekly; please include your operator name, jurisdictions, target geography, and licensing details
• General questions: 1–2 business days during normal periods

If you don't hear back within the windows above, your message may have landed in spam — please follow up and we'll prioritize the reply.

Frequently Asked Questions

Can you help me recover an account or a withdrawal?

No. We are an independent review site, not a customer support channel for any operator. Account, deposit, and withdrawal issues must go through the operator's support team. If a casino has stopped responding to you, file a complaint with the licensing authority printed on the casino's footer (typically Curacao or Kahnawake).

Why was a casino removed from your list?

Sites are removed when they delay or refuse legitimate withdrawals, change bonus terms in ways that materially harm players, lose their license, or stop accepting Virginia traffic. We update the rankings whenever something changes — if a site you used to see here is gone, we likely have a reason and we're happy to share it on request.

Do you accept guest posts or sponsored content?

No. Every word on Richmond Pal is written by our editorial team. We do not publish guest posts, sponsored placements, or paid backlinks. Outreach pitches offering "in-kind" content placements will not receive a response.

Is there a phone number?

Email is the only supported channel — it lets us track threads accurately and respond when our small team is available. If you need urgent gambling-related help, call the National Problem Gambling Helpline at 1-800-522-4700.

Press & Media

Journalists, researchers, and analysts working on stories about US online gambling, Virginia sports betting, or offshore casino regulation are welcome to reach out. Jennifer Brooks is available for written quotes on tight deadlines and longer-form interviews when scheduling permits. Please include the outlet, the angle of your piece, your deadline, and any prior pieces you've published in the space.

For research collaborations — academic studies on player behavior, industry reports, regulatory analyses — please outline the scope and timeline in your initial email. We are open to citing or contributing to work that is methodologically sound and player-focused.